These Terms and Conditions (Terms) form part of the Agreement between Rusticate Produce ABN 92988601691 (referred to as “Rusticate Produce”, “we” or “us”), and the Client engaging Rusticate Produce (referred to as “Client”, “Customer” or “you”), and collectively the Parties. You have requested the services as set out in our quote (services) for your event and/or function at a designated site (venue), and you agree and accept that our Services are provided to you on these Terms. You accept our quote and these terms by confirming by email that you accept the quote and paying any deposit, or balance, as set out in the quote, or making part or full payment for the services.
No documentation, correspondence, verbal agreement or conversation shall form part of, affect or modify any aspect of this Agreement unless accepted and confirmed by Rusticate Produce in writing.
To make an order, please contact us via out contact us page and allow us time to reply with a confirmation. Please note we are a small business and orders are subject to availability. To secure your confirmed order, we require full payment for hampers. For grazing tables we require a 50% deposit with full payment due a week before the event. We do not hold dates as we work on a first come, first serve policy. We require at least 10 days notice for tables and hampers.
DEPOSITS & PAYMENTS
A minimum 50% deposit is required to confirm your booking. The remaining 50% is due 7 business days prior to the event date. If the booking is made with less than 7 business days prior to the event, the full balance is due upfront. Grazing Hamper orders require full payment upfront.
Any additional charges (eg. Non return of equipment, extended staff hours, breakages, changes to delivery or travel distance etc) will be invoiced after the event. This invoice will be charged with the credit card details provided at the time of booking. If no credit card details are provided, the invoice will be required to be paid within 7 days.
Payments are accepted by Cash and Direct Deposit, but must be received in accordance with the confirmation of booking terms.
CANCELLATION & REFUNDS
Any cancellation of an event by the client must be notified in writing to Rusticate Produce as soon as possible. You may email firstname.lastname@example.org. Our cancellation policy is as follows:
-A 50% deposit is required to reserve a date with us. Once a date is reserved we may not be able to re book.
-There is no refund on bookings cancelled/altered with less than 30 days prior to the booking date.
-Where more than 30 days notice is provided, a 50% refund of the initial deposit will be issued.
-It is the responsibility of the customer to provide banking details for the refund to be deposited into. This refund will be processed within 7 days of receiving the banking details. No cash refunds available.
-An administrative charge of $50 will apply when a booking is changed with less than 7 days’ notice.
Rusticate Produce reserves the right to alter or cancel, without prior notice, any of the arrangements relating directly or indirectly to an event, for any circumstances beyond the Rusticate Produce’s reasonable control. This includes the cancellation of an event itself. Rusticate Produce’s maximum liability is limited to a full refund of the booking costs. Rusticate Produce accepts no additional liability for travel costs, hotel costs, or any other additional costs incurred.
FOOD AND PRODUCE
It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accomodate such requirements, this may not always be possible. Pricing may also vary.
It is also your responsibility to inform us of any food allergies or intolerances well in advance. We try our best to use practices and procedures where cross contamination does not occur however we can not guarantee this. are not prepared in an allergen-free environment.
All grazing tables should be consumed within 4 hours of set up. Hampers should be consumed the day of delivery. Rusticate Produce is not responsible for the disposal of food waste post-event.
A suitable table must provided at the venue. Tables must be setup in a cool area out of direct sunlight, preferably air conditioned. Rusticate Produce will not be liable for any circumstances, costs, liabilities or claims arising out of failure to adhere to the table requirements.
GRAZING TABLE SERVICE
Please allow between 1-3 hours for us to set up, depending on the size of your grazing table. Should a pack down service be required, please allow 1 hour to tidy, clean and clear.
Our catering is self service only. Once we have set up, we leave it in your capable hands.
Rusticate produce supplies biodegradable plates, cutlery and napkins. Hiring of theme appropriate props outside of what we have in stock can be included and added to your quote upon request, subject to availability.
An additional surcharge from $120 is applied for table pack down. Alternatively a fee of $60 is applicable for next day collection.
At all times we endeavour to ensure deliveries are either early or on time. Please note occasionally, due to un-foreseen events occurring such as bad weather or traffic, this can be difficult. Please bear in mind that we will always do our upmost to ensure all catering orders will still be delivered and that you will be notified of the delay as soon as practicable.
We can help organise any extra equipment you require for your event, however a minimum of 7 days notice is required. All equipment included is stated in the quote. Any damage to or loss of the provided equipment caused by the client will be charged accordingly and invoiced after the event.
Please note that any proposals and/or quote documents provided by Rusticate Produce remain the property of Rusticate Produce; it should not be used or disclosed to any third party without written consent. All information given in any literature produced by or on behalf of Rusticate Produce is given in good faith and is intended as a guide to services available and may be altered without notice to suit differing seasonal or other conditions. All information is correct at time of publish.
Rusticate Produce will reserve the right to insist that appropriate standards of food safety are maintained in strict accordance with the food safety plan and council restrictions.
TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE